Shipping & Returns
Shipping & Returns
Our online boutique is open and accepting orders! All orders are shipped from our warehouses in NY and NJ, USA. It takes 1 to 2 business days to process your order. As soon as it ships you’ll receive a shipment notification email with a tracking number.
Satisfaction guarantee and return policy:
If for any reason you are not completely satisfied with your purchase, simply return the unused candle(s) and we will be happy to process a refund or exchange.
All returns must be processed within 30 days of receiving the order.
Please email hello@nomadnoe.com with your order number (found on your order confirmation email) to initiate a return or exchange. It takes around 3-5 days for your refund to process after we receive your return.
At the moment, we can only accept returns from the US and Canada.
Shipping costs:
USA: Free shipping on all orders.
Canada (FedEx international economy duties paid): US$10
UK (FedEx international economy duties paid) : US$18
EU (FedEx international economy duties paid) : US$38
Rest of the world (FedEx international economy duties paid): US$38
All import duties & taxes are collected and paid upon checkout.
Shipping Time Frames:
USA and Canada: 2-5 business days.
Rest of the world: 3-7 business days.