Shipping & Returns

Our online boutique is open and accepting orders! All orders are shipped from our warehouses in NY and NJ, USA. It takes 1 to 2 business days to process your order. As soon as it ships you’ll receive a shipment notification email with a tracking number.

Satisfaction guarantee and return policy:

If for any reason you are not completely satisfied with your purchase, simply return the unused candle(s) and we will be happy to process a refund or exchange.

All returns must be processed within 30 days of receiving the order.

Please email hello@nomadnoe.com with your order number (found on your order confirmation email) to initiate a return or exchange. It takes around 3-5 days for your refund to process after we receive your return.

At the moment, we can only accept returns from the US and Canada.

Shipping costs:

USA: Free shipping on all orders.

Canada (DHL express duties paid): US$10 or Free shipping on orders over US$100 (prepaid taxes and duties).

UK and EU (DHL express duties paid) : US$10 or Free shipping on orders over US$100 (prepaid taxes and duties).

Rest of the world (DHL express duties paid): US$10 or Free shipping on orders over US$100 (prepaid taxes and duties).

All import duties & taxes are collected and paid upon checkout.

Shipping Time Frames:

USA and Canada: 2-5 business days.

Rest of the world: 3-5 business days express or 6-18 business days standard.